Privacy Policy

Call Capture Convert (“CCC”, “we”, “our”, “us”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our service.

What CCC Does

CCC helps businesses respond to missed phone calls by automatically sending a text message to callers who were unable to get through. The message asks for basic details so the business can follow up.

CCC does not generate leads, sell data, or contact people who have not already called your business.

Information We Collect

From business users
When you sign up to CCC, we may collect your business name, business phone number, owner or authorised contact name, email address, billing and payment details, and basic service configuration information.

From callers to your business
When a caller contacts your business and receives an automated message, we may process the caller’s phone number, message replies such as postcode or issue, and the date and time of calls and messages.

CCC only processes information provided directly by the caller as part of responding to a missed call.

How We Use Information

We use information to deliver the CCC service, send automated SMS replies to missed callers, notify business users of replies, display activity and estimates within the CCC dashboard, manage billing and customer support, and improve service reliability.

Caller data is not used for marketing, advertising, or resale.

Lawful Basis for Processing

CCC processes personal data under legitimate interest to respond to inbound calls initiated by the caller, consent where business users confirm they are authorised to send automated replies, and contract where processing is required to deliver the CCC service.

All automated messages are sent only in response to an inbound call.

SMS and Communications

Automated messages are transactional, not promotional. They are limited in number and designed only to enable a callback. CCC does not send bulk marketing messages or cold outreach.

Data Storage and Security

We take reasonable steps to protect personal data using secure systems, access controls, and reputable third-party infrastructure providers. Access is limited to authorised personnel only.

Data is stored only for as long as necessary to operate the service or meet legal obligations.

Data Sharing

We do not sell or rent personal data.

We may share limited data with SMS and communications providers to deliver messages, payment processors to handle billing, and service providers required to operate CCC. All providers are required to handle data securely and lawfully.

Your Responsibilities as a Business User

By using CCC, you confirm that you are authorised to use the connected business phone number and consent to automated replies being sent to callers who contact your business. You remain responsible for how you follow up with callers.

Data Retention

Data is retained only for as long as necessary to provide the service, resolve disputes, or meet legal and accounting requirements. You may request deletion of your account data by contacting us.

Your Rights

Depending on your location, you may have the right to access personal data, request correction or deletion, object to processing, or request data portability. Requests can be made by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have questions about this Privacy Policy or how CCC handles data, contact:

Email: [email protected]

Business name: Call Capture Convert
Country: United Kingdom